Shopee Cares PH empowers users to combat fraud activities.
Because more Filipinos are turning to online shopping for their necessities, there is an increased need to protect them from the rising amount of fraudulent online activities. 53 percent of the more than 1,000 Filipino people surveyed in a Consumer Pulse Survey by TransUnion in February 20221 stated they had been the target of scammers in the preceding three months. According to the same survey, 40% of respondents claimed to have fallen victim to phishing scams, 38% to gift card and money fraud, and 30% to frauds by third parties using online retail stores. While companies in all sectors upgrade their platforms regularly, fraudsters look for new vulnerabilities and ways to adapt to the always-shifting environment.
Shopee, the top e-commerce site in Southeast Asia and Taiwan, understands the need to improve user security and protection by informing users of vulnerabilities and how to prevent becoming fraud victims. The objective of the recently launched Shopee Cares PH, an online community platform where Shopee offers customer support and education, is to equip consumers with the necessary knowledge and advice to safeguard themselves against phishing scams, money and gift card scams, and third-party seller scams.
Martin Yu, Shopee Philippines Director, said, “Shopee has always been committed to ensuring that every Filipino’s online shopping experience is safe and reliable, and Shopee Cares is a testament to that. Through this platform, we aim to equip them with knowledge on how to shop safely and combat these online scams together so they can continuously enjoy shopping online.”
Users are also invited to utilize Shopee Cares PH to ask for assistance with product-related questions or concerns and to motivate other users with their compelling Shopee finds and experiences.
To ensure that online shopping is fun with special offers and promotions, sale tips and tactics are also offered.
“As more Filipinos rely on e-commerce, we continuously ensure that measures are in place to make their experience with Shopee more secure. We want our shoppers to continue enjoying the benefits of online shopping, as this has become an essential part of their daily lives,” Yu added.